1. Agreement to Terms
By using CrystalOps, you agree to these Terms of Service. If you disagree with any part of these terms, you may not use our service.
2. Description of Service
CrystalOps is a window cleaning management application that helps you:
- Manage customers and cleaning sites
- Schedule and track jobs
- Generate and send invoices
- Process payments and maintain records
3. User Accounts
Account Creation
- You must provide accurate, complete information
- You're responsible for maintaining account security
- You must be at least 18 years old or have business authority
Account Responsibilities
- Keep login credentials secure
- Notify us immediately of unauthorized access
- You're responsible for all activities under your account
4. Subscription and Billing
Pricing
- Monthly subscription: £8.99 per business
- Prices exclude VAT where applicable
- We may change prices with 30 days' notice
Payment Terms
- Payments processed via Stripe
- Subscriptions auto-renew monthly
- No refunds for partial months
Cancellation
- Cancel anytime through your account settings
- Service continues until end of current billing period
- Data export available for 30 days after cancellation
5. Acceptable Use
You agree NOT to:
- Use the service for illegal activities
- Attempt to breach security measures
- Upload malicious code or content
- Interfere with other users' access
- Reverse engineer our application
6. Data and Content
Your Data
- You retain ownership of your business data
- You grant us license to process data to provide services
- You're responsible for data accuracy and legal compliance
Our Content
- CrystalOps application and features are our intellectual property
- You may not copy, modify, or distribute our software
7. Service Availability
Uptime
- We aim for 99.9% uptime but don't guarantee it
- Scheduled maintenance will be announced in advance
Support
- Support provided via email during business hours
- We'll make reasonable efforts to resolve issues promptly
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We provide the service "as is" without warranties
- We're not liable for indirect, incidental, or consequential damages
- Our total liability is limited to fees paid in the last 12 months
9. Indemnification
You agree to indemnify us against claims arising from:
- Your use of the service
- Your violation of these terms
- Your violation of applicable laws
10. Termination
We may terminate your account if you:
- Violate these terms
- Fail to pay subscription fees
- Engage in fraudulent activity
11. Governing Law
These terms are governed by the laws of England and Wales. Disputes will be resolved in UK courts.
12. Changes to Terms
We may modify these terms with 30 days' notice. Continued use constitutes acceptance of changes.
13. Contact Information
For questions about these terms:
- Email: hello@crystalops.co.uk
- Address: [BUSINESS ADDRESS]